The Finnovate Show
The Finnovate Show

Episode · 3 months ago

Tom Frosina: The Next Normal? Rethinking Back Office Operations


Our guests Tom Frosina, Head of Card Operations at TD Bank and Santosh Joy, EVP & Head of Operations at ActiveOps discuss Operations before the pandemic, what’s changed, and why. They discuss the strategic decisions that were made along the way to better position TD’s back office for success in the next normal.

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